Frequently Asked Questions
Q: How do I know if I am enrolling a new or returning student?
A: A new student to College Station ISD is a student who did not complete the prior year in a College Station ISD school. A returning student is a student currently enrolled and returning to the same campus next year or moving from one campus to another within the district.
Q: What is a "snapcode"?
A: A snapcode is like a key to your child’s data for the upcoming school year and how you will complete the online enrollment process. You should receive a unique snapcode for each returning student by email. Make sure you enter it exactly as it appears in the email, with no spaces or punctuation, into the InfoSnap link as directed.
Q: What if I have more than one student in the district enrolling? Do I need to complete a separate form for each child?
A: Yes, because you'll need to provide information that is specific for each child. We recommend that you complete and submit one form and then start another – this will allow you to "snap" (or share) selected family information, which saves you time.
Q: What if I have a student new to CSISD? Will I still need a "snapcode"?
A: No, students new to CSISD do not need snapcodes. Families of new students can register directly through InfoSnap at the link listed.
Q: I have a student returning to CSISD but never received a "snapcode" by email. What can I do?
A: Snapcodes will be emailed out to families of returning CSISD students on to the email account listed for the primary parent/guardian at the child's school. Check your spam folder if you have not received it yet. Typically if you have not received the email within 48 hours, you will need to contact the campus to retrieve your snapcode as there may be an error with your email address on file. If you are still unable to find the email please fill out the form HERE. Snapcodes will only be sent to a parent/guardian and only to the email address we have on file for them.
Q: Once I have completed the registration process through InfoSnap, am I finished enrolling my child?
A: If your child is NEW to the district you will need to provide the documents listed at the conclusion of the online registration process to the school they will be attending.
Q: I received the InfoSnap email and "snapcode" but some of my information is wrong. Should I still complete the form?
A: Yes, we recommend that you complete the InfoSnap registration form and enroll your student for the upcoming school year. Changes to address, phone numbers or email accounts can only be made at the campus level and can be done in person once you complete the registration process. Any changes to the actual campus (for special programs, approved transfers, etc.) or grade level will be handled by campus staff as well.
Q: I'm having trouble understanding some of the questions on the form and am unsure if I'm doing something right. Can I get help?
A: Yes, for specific help with the form, please email your question directly firstname.lastname@example.org.
Q: I'm having technical difficulties and can't get InfoSnap to load properly or read correctly. Can I get help?
A: Yes, you can contact the InfoSnap support line toll free at (866) 752-6850. Infosnap can help with resetting usernames and/or passwords as well as other technical support issues. There is also a Contact Us button on the bottom of each page of the form that takes you to the Infosnap website that can answer many questions. The Infosnap site has both an Ask Us button as well as a Chat feature.