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College Station Independent School District

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Complaint/Grievance Process

The College Station ISD Board of Trustees encourages employees, students, parents, and patrons to discuss their concerns and complaints through informal conferences with the appropriate administrator. Concerns should be expressed as soon as possible to allow early resolution at the lowest possible administrative level. 

If an informal conference regarding a complaint fails to reach a satisfactory outcome, the concerned employee, student, parent, or patron may initiate the formal grievance process described in the policies below by timely filing a written grievance form within the timeline as outlined in Board policy as linked below.

Even after initiating the formal grievance process, complainants are encouraged to seek informal resolution of their concerns. The formal complaint may be withdrawn at any time. 

INSTRUCTIONS
Complaints/Grievances should be completed with the appropriate information and file by either email, hand delivery, or mail to College Station ISD at 1812 Welsh Avenue, College Station, TX 77840 or the appropriate email address listed below.

Complaint forms are available upon request from the individuals below:

Employee Complaints/Grievances
Contact: Bridget Cooper at complaints@csisd.org or (979) 764-5411

Student and Parent Complaints/Grievances
Contact: Chrissy Hester at  complaints@csisd.org or (979) 764-5415  

Public Complaints/Grievances
Contact: Austin Dunson at complaints@csisd.org or (979) 764-5455